We'll Drive Business Impact for you!
At Novosas, we drive significant business impact for our clients through the combination of Process Excellence and Innovative use of cutting edge technology. We effectively leverage our Lean and Six Sigma tools to deliver measurable outcomes in near-term timeframes. Our team is proud to have delivered unparallel results for more than 25 clients.
Novosas' Information & Technology Services are designed to address a wide range of IT challenges and help users maximize their IT investments for enterprise-wide systems leveraging Lean and Six Sigma methodologies to eliminate waste, defects, and variations thus increasing efficiency.more...
Novosas' Information & Technology Services are designed to address a wide range of IT challenges and help users maximize their IT investments for enterprise-wide systems leveraging Lean and Six Sigma methodologies to eliminate waste, defects, and variations thus increasing efficiency.
At Novosas, we attract, develop and ignite talent. Our clients trust us to recruit and train talent at all levels. Today, we are the largest source for Train & Deploy services, helping our clients to reach their goals. Through our process, research and tools, we convert the latent potential into leadership.more...
Everybody in the call center business understands the importance of customer experience and its impact on the center’s growth and sutainability. Despite that, most of the centers focus more on improving their operational efficiencies than improving the customer experience. However, downplaying the importance of the customer experience is no longer an option. Geet Sarangal, ACP , Customer Care at Novosas says, Bad Words Travels at the speed of light.
Today’s generation of young people are keen to deliver big impact and they want to choose careers, where they would be able to do so. As an employer, one feels lost as it is not simple to articulate how you will help these people achieve their goals.
Here are some of the best practices to engage and recruit such people:
1. Find Young Talent on Social Media
Many companies are getting creative with hiring, including using Twitter handles strictly for recruitment purposes.
All businesses are increasingly providing more and more services online, since customers have accepted online shopping as a convenient and comparative channel. By enhancing their online presence for both sales and customer care, companies have rapidly expanded their customer base. Companies that invested in setting up a strong online sales channels, have experience increased ROI and better customer satisfaction. In that context, Online chat offers an excellent channel, which companies can’t afford to ignore.